Return & Refund Policy
We will only accept refunds/exchanges that meet the following conditions:
- For refunds and exchanges: Purchases made within 7 days
- Proof of purchase: Original invoice/receipt
- Items must be in original packaging and unused, in brand new condition
- Items must be returned to us at our office location
We reserve the right to reject any returns if an item does not meet all of the above conditions and if it is no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.
Please note that all refunds will be subject to a 5% processing fee. Delivery costs are non-refundable if the item has already been shipped out.
Items for refunds/exchanges must be returned to our showroom. Should you require an item to be picked up, a transportation fee of $20 applies. For larger items such as Geriatric Chairs, a fee of $30 applies.
Non-returnable and Non-exchangeable Products
We do not accept refunds or exchanges for commodes, incontinence products, clothing items, hospital beds, creams and gels and other hygiene-related products.